That was not a problem I was assured, however for obvious reasons I was not able to view or test drive that particular vehicle - which initially did not seem very important. We'd agreed my car would be ready by 4.30 at the latest & I'd receive a call before then. Car Warranty, MOT, Servicing, Brakes, Tyres and Repairs, Car Dealer Reviews is anofficial partner of Auto Trader. I’m very disappointed with the level of service provided by Slough Audi especially considering the money they charge. Booked in my car MOT at Audi Slough. Search for local Garage Services near you and submit reviews. Web cam of work required worked very well. It certainly feels that way and it has left a very bitter taste in the mouth which will be very difficult to neutralise !!! Check out reviews, ratings & contact details. We await your feedback on when you are free and able to meet with us to discuss in more detail - Kind regards - Glenn Matthews - Head of Business - Slough Audi - glennmatthews@sytner.co.uk, Good Evening Kam Khan - This is extremely disappointing to read and not surprisingly I wish to investigate . Phone: 01753 696 100. Find AVIT Audi Volkswagen Independent Technicians in Slough, SL2. Good Afternoon Mr H - Thank you for your custom in the first instance and secondly for your extremely positive 5 Star review -If John or indeed any other member of our team can be of any furher assistance then please don't hesitate to contact us. !UPDATE :- After discussion with Greg (Used Car Sales Manager) my car was taken by the dealership (all faults noted !!) I would highly recommend Slough Audi to buy a new car. Possibly due to cost cutting.Overall, just average customer experience which I was expecting more from Audi. A muted experience picking up the new A3 car compare to previous collection of cars at Slough Audi. By providing a sales invoice or receipt we know these reviewers have visited the dealership. Read More . Car Dealer; 1. Good. When someone finally arrived, it took 5 minutes to handover. I received no updates, or a check in, despite multiple members of staff passing by. Having made a service enquiry to Slough Audi, I was greeted with overinflated prices.. Condescending approach towards customers who only want the best value for money. I received good service. Seems to be 1 part time customer service manager. Thank you and I look forward to hearing from you Liddy - Kind regards - Glenn Matthews - Head of Business - Slough Audi, Good Evening Mrs Mistry - Thank you for taking the time to give us your feedback. So when you see this icon, you know it’s from a real customer. There were no fancy unveiling of the new car inside the showroom and just shown the new car outside with lack of technology know how of the car infortainment system to hand due to the Covid 19 situation.Disappointed in not getting a wallet for the car manual just the card board folder that came with the manuel and no freebies too! Poor customer service from Slough Audi, dissmissive and not very helpfull, inflated prices.. Do not service your car from slough Audi, they do not inform you that they don't offer fixed price service and charge more for an oil change and inspection 380 then Audi quote for a major serviced on there website 335. Search the latest selection of Approved Used Audi cars available at Slough Audi on our easy to use website and value your part exchange online. Although this has tarnished your experience on this occasion please do take some confidence in the fact we do wish to learn from our failings as we cannot accept so many areas where we fell short of what we would expect. Was it because it was at the end of August and the dealership was too busy concentrating on sales of newly registered vehicles and so the preparation and “multi-point” checks were glossed over in favour of new car sales ??? Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below. Sales agent Warren Patey had everything prepared. https://www.sytner.co.uk/audi/dealer-locator/slough-audi/, Sorry, we don't have opening times for this dealership, If you're the business owner, you can update this page by getting in touch with us at info@cardealerreviews.co.uk. Then I was seated down & told someone will be with me imminently. This can be displayed in your showroom to assure customers of the excellent service you receive. Overall an excellent service. Website. 0% Reviews replied to. Polite and helpful staff.Staff provided full assistance at the time of test drive of the car as well as at the time of pick up of the car after purchase. Slough Berkshire SL1 4RF. A muted experience picking up the new A3 car compare to previous collection of cars at Slough Audi. Do you agree with Sytner Group - Slough Audi’s star rating? I live miles away from the dealership I had to be without a car I was not aware I could gone to my local Audi which was 5 minutes drive from my house.On the day I had to arrange a lift to follow me from Twickeham to slough and bring me back due to this I was late I apologise for this but I got to the dealership 2 ladies behind the counter I explained myself why I was there one of them came out I almost got bitten by her I left my keys on the table and there was a key ring with my keys she was pointing take that off take that off I got scared with her behaviour I was shocked that this was happening to me she is bad for your business and bad for Audi dealership she caused a big drama I apologised and took the key ring off she pointed go and sit there I was shocked I explained to her I will wait outside by my vehicle.Then the service advisor came out I asked her is this how to treat all customers she said because you were late that’s why you got treated like this.Also she said if you wish to go else where you can do so we haven’t started any work to your vehicle at the moment.Again I thought to myself is this really happening or am I day dreaming.Yesterday 12-09-20 I had a call from same service advisor asking me if everything thing okay and if I can leave them a 5 star review I was shocked I explained to her how I was treated then someone call me from the dealership one of the managers asking about my recent visit I explained to him about my experience he was apologising on their behalf but I said to him that I am sorry I made a mistake to deal with this dealership.I personally think this was a racial attack and I will be taking this further.This was my experience with slough Audi dealership. Met all expectations. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me or indeed if you have any suggestions where we could improve your experience.Kind Regards Glenn Matthews - Head of Business - Slough Audi - glennmatthews@sytner.co.uk View Audi Repair & Service prices and garage reviews in seconds! Excellent service from Maxine as always cannot fault Audi in any way, very happy customer. Shocking customer service from a brand where I'd expect so much better. A Sales Specialist, Franco was knowledgeable, attentive and consistently kept me up to date on the process' next-steps and ensured I was happy. A good experience. Slough Audi, Slough Opening times. We know how to speak to your customers and give them a second to none personal service, one they always appreciate. I was very disappointed overall with the lack of service provided. Left me feeling like I wasn't a valued customer & that my regular custom wasn't appreciated. Whether you are looking for a brand new Audi, a quality Approved Used Audi, or booking an Aftersales Service, we look forward to welcoming you in the near future. Car Finance to suit all Credit Circumstances - Buy Any Car! We know communication is important so automatic alerts via e-mail will be sent to your business once any reviews have been left for your dealership. It takes weeks to get responses to questions and information provided is contradictory. Find a dealer that participates in the Audi fixed price deal as then you cant be ripped off by people taking advantage of those who dont know what they are really getting for there money. Great car purchase experience with Stefan Vaughan at Slough Audi! Been using the garage to buy and service my cars for about 10 years and keep going back because they are so good. I would highly recommend this dealership and their sales service, especially Stefan. Car broke down within warranty and took to this dealer. View today's best leasing deals, delivered directly to your door! Good morning Mrs Pope, I’m delighted to read your kind words about Slough Audi. Slough Audi is currently CLOSED as the present time falls outside of the opening hours below. Recommended "They treat you like a customer they want to keep." 20/11/18. They have been located in the heart of Slough Industrial region for over 15 years, and they look forward to offering a special experience to all their visitors. Leave your review of Slough Audi. This was obviously missed in the service inspection & I've now been without a car for 3 days waiting for it to be repaired. Absolutely nothing was too much trouble for Stefan; he was constantly in touch to keep me updated, and personally managed every aspect of the sale so that I wasn't passed around. I recently purchased my new Audi Q2 from the Slough Audi Sytner group where I had an excellent experience.The staff were friendly & enthusiastic delivering a high level of customer services which was impressive.The Audi Q2 is a lovely car which is fun to drive & I would highly recommend Audi, they are excellent quality cars which are very reliable.I would also recommend the Audi Sytner group as they deliver excellent customer care & are full of enthusiasm. I called back asking for an update & was told my car was next...despite it being booked in for mot in the morning. How she got the job I don't know and the tech that worked on my car is a cock womble. You can thank your customers first hand for leaving reviews about your business. Reviews . It's that simple. Reviewer has confirmed their email address, They have a new car manager who seems really weird. Thanks very much Slough Sytner Audi. We can provide you with valuable monthly insights on your dealerships performance on cardealerreviews.co.uk. Review title. Reach for the stars. We were offered a "goodwill" gesture to update our maps after other technical faults in our car (maps we should be able to to ourselves as it should be simple) which was later withdrawn. I waited, waited & waited. Your Review of Slough Audi. 1 reviews on. The customer service is appalling. I was told I must arrive at my allocated time to help with social distancing which I adhered to & that there would be no waiting...just drop off & go. 4.15 from 5. I'd recommend you don't deal with Slough. Audi Dealers. Yably offers you the most essential information about Slough Audi in Slough. 4.30 came & went...no phonecall or video email showing what they found. You send us your customers contact details and we call them up and collect those all important reviews straight away. Your Visit. I would be happy to, so please do let me know via my email address - glennmatthews@sytner.co.uk in the meantime I will be reviewing your visit in more detail with my team but rest assured we will take your feedback seriously - Glenn Matthews - Head of Business - Slough Audi, Good Morning Mr Swierczek - Thank you so much for going into so much detail regarding your new car purchasing experience with our team here at Slough, and in particular Franco Insalaco - We appreciate your custom, your review and look forward to seeing you again in the future - Please do let us know if we can be of any further assistance - Kind regards - Glenn Matthews - Head of Business - Slough Audi - glennmatthews@sytner.co.uk, Good Afternoon Mahmud Chowdry - Thank you for recent purchase i am delighted to hear you are thoroughly enjoying your new Q2. All the faults had been rectified to the best of their ability and the rattling/knocking noise had been analysed by the Master Craftsman and the source was identified and made good. Naturally I am extremely disappointed to read your feedback and as such have already started my investigations with our aftersales management team. We offer UK dealerships an excellent opportunity to collect those all important reviews on your behalf for as little as £99 per month. I have furnished the used car sales manager with a list of all the issues but I ask why were these things not picked up before the car was declared suitable for selling ??? Thanks very much once again. Slough Audi. Booked with another Audi dealer who was 20% cheaper. Get contact details, videos, photos, opening times and map directions. Out of the 8 weeks they had my car for, I had a courtesy car for only 12 days! Category: Car Dealers - New and Used. Again when I arrived there was a ridiculously long wait to be told by the assistant that I know you're in a rush so here's your keys & paperwork...your car passed its mot. He's excellent! By continuing to browse this site you give consent for cookies to be used. If you wish to share any further detail then please do email me directly -glennmatthews@sytner.co.uk in the meantime I will continue my investigation and apologies we didn't meet our normal high standards - Glenn Matthews - Head of Business - Slough Audi, Good Afternoon Munir - Further to your email I have responded with a suggestion to meet with our used car manager Greg Goodenough to asses your concerns and agree next steps. Indeed Home. New Q2 is great.Shout out to John Wheeler! Learn more about how our service works below. At Slough Audi we aim to provide all our valued customers with the best possible customer service. Place was safe, staff were very careful, admin was efficient. Doesn't do credibility of dealership any good. Really helpful ... Glenn Matthews - Head of Business - Slough Audi - glennmatthews@sytner.co.uk Magpie10 2 reviews. Keys not pair with car. If we can be of any further assistance then please do let us know - kind regards - Glenn Matthews - Head of Business - Slough Audi - glennmatthews@sytner.co.uk, Good Afternoon Mr Wright - Thank you for business in the first instance and then for going to the time and trouble to leave your 5 Star review here on Trustpilot - please do let us know if we can be of any further assistance - Kind regards - Glenn Matthews - Head of Business - Slough Audi - glennmatthews@sytner.co.uk, Good Afternoon Geoff - Thank you for your custom and leaving your 5 Star Trustpilot review - all very much appreciated - Kind regards - Glenn Matthews - Head of Business - Slough Audi - glennmatthews@sytner.co.uk, Good Afternoon Mr Gover - Thank you for your 5 Star Trust Pilot review and of course your custom - both are very much appreciated - Kind regards - Glenn Matthews- Head of Business - Slough Audi - glennmatthews@sytner.co.uk, Thank you Mr Taylor for your custom and lovely 5 Star Trust Pilot review - much appreciated - please do get in touch if we can be of any further assistance - kind regards - Glenn Matthews - Head of Business - Slough Audi - glennmatthews@sytner.co.uk, Good Afternoon Mrs Brooke - thank you for 5 Star review and positive comments regarding your experience with us - Please do let us know if we can be of any further assistance - kind regards - Glenn Matthews - Head of Business - Slough Audi - glennmatthews@sytner.co.uk, Good Morning Mr Sani - Thank you for custom and your very positive comments regarding your experience - Please do let us know if we can be of any further assistance - Kind regards - Glenn Matthews - Head of Business - Slough Audi - glennmatthews@sytner.co.uk. Warning sign come up as I'm driving along on the motorway. Thank you for taking the time to leave your 5 star review and the comments and recommendations within, much appreciated - Kind regards - Glenn Matthews - Head of Business - Slough Audi - glennmatthews@sytner.co.uk, Good Afternoon Harman - Thank you for your custom and your 5 Star Trustpilot review all of which are extremely appreciated - Please do let us know if we can be of any further assistance - Kind regards - Glenn Matthews - Head of Business - Slough Audi - glennmatthews@sytner.co.uk, Thank you Audrey - glad you felt Stefan looked after you and you are happy with your new car - If you need any further assistance then please dont hesitate to ask - Kind regards - Glenn Matthews - Head of Business - Slough Audi - glennmatthews@sytner.co.uk, Thank you CJ - we have taken a great deal of time and effort in ensuring this is the case but at the same time constantly reviewing in case there are any further improvements we can make - Thank you for your 5 Star review - kind regards - Glenn Matthews - Head of Business - Slough Audi - glennmatthews@sytner.co.uk, Good Evening Jane Basley - Thank you for you custom and your kind words within your review. Got my car back on 06.01.2021 because of the bodge ups Slough had done.The Manger is just rude at Slough. He said as im a motor trader, im not even a customer so didn't care and said you buy it or leave, He grabbed my arm and I said do not touch me as im not touching you. You need to be more transparent with what you offer and should advise your customers of what they are really getting for the money they spend in good faith.