NCR in the News; Our Partners . You can use the sample going out of business letters presented here as a spring board for your own correspondence. The type of business will dictate what actions you, your customers or suppliers will have to take before the business closes for good. Instead, put these on a different page. You can access each template by clicking on the corresponding image. © 2006-2021 LoveToKnow, Corp., except where otherwise noted. Once you decide you are going to close your business, you need to announce that closure with your business partners with a formal letter in writing. When writing an official or business letter, presentation design and format is crucial to making a good first perception. When you are switching from sending old fashioned mail to using email, however, you will need to get those customers to give you … Send an email 3-5 days after you mail the letters: Give the clients time to receive the letters by mail and then send an email. As of December 1, 2010, the Retail Emporium will be going out of business. This is to inform you that on December 1, 2010, ABC Cleaners will be going out of business. It can also help ensure that all matters are handled prior to closing, which can help prevent potential legal issues from arising down the road. After you have worked so hard to cultivate relationships with your customers and vendors, it may not be in your best interest to burn any bridges by abruptly and inexplicably cutting off contact. I am sorry to inform you that on {date} of this year, {Company Name} is going out of business. You should close your doors on a good positive note with your business partners. These design templates give exceptional examples of how you can structure such a letter, and also include example content to act as a guide to layout. A service business such as a dry cleaner or repair shop will need to give customers enough time to come in and pick up their belongings. When this happens, what should you do? These letters don't need to be long to be effective. Taking into account the type and nature of a business agreement or transaction entered into by the parties, business termination letters are written for varied purposes. What Should You Include in Your Going Out of Business Letter? See this guide to printables for assistance working with the documents. Thank suppliers for their business. Convey your message clearly and concisely without mixing information. Any required actions that need to be taken, for example, that customers should come to claim their items left at the business and pay off any outstanding invoices. Business letters are used for professional correspondence between individuals, as well. From this point on we will not be requesting any further shipments. Try to collect on debts before notifying customers your business is closing, as doing so will likely increase your chances of collecting. Copyright © 2020 Bright Hub PM. You can use a business closure letter to detail what steps or actions need to be taken by customers or vendors regarding outstanding obligations. By doing this, you set the tone and make your correspondence clear. All Rights Reserved. It is particularly important to send this type of letter if customers need to pick up items from your location or take some other kind of action before the business ceases operation. Thank them for their continued patronage. One of the most common ways to announce your business intentions is to send a company closure letter to customers. A professional going out of business letter can generate a great deal of good will and closure among your valued business contacts. For vendors and other creditors, there should be a mention of how outstanding obligations will be fulfilled. A business letter is a formal document often sent from one company to another or from a company to its clients, employees, and stakeholders, for example. In a going out of business letter, you can take the opportunity to thank vendors and other business partners for the goods and/services provided. For example, you may decide to hold off sending the business closure letter until right before the closure date if you are selling your housekeeping franchise and opening your own housekeeping service. One way to announce the change to new ownership is by sending a letter or an email announcement to your current clients. Assortment of going paperless letter to customers template that will flawlessly match your demands. Remember, if you use these sample going out of business letters, make sure to make any necessary changes to reflect your particular situation. Open with a polite salutation and state the purpose of the letter right away in the first line. Anything that is left on the premises after December 1st will be donated to charity. We sell more payment, assisted and self-service technologies than almost any other vendor in the world. Two More Samples of Going Out if Business Letters, office/entrepreneurs/topics/business-management, Driving for Uber or Lyft? We appreciate your business. The benefits of using email for accounts receivable purposes, such as sending out invoices, getting customers to pay or sending out reminders, are numerous.You are using less energy, resources and money to send more emails to more customers and get paid faster. You can use a business closure letter to detail what steps or actions need to be taken by customers or vendors regarding outstanding obligations. Clearly state the purpose of your letter. This can be effectively done by writing an apology letter or email to the customer. Nowadays, business ventures and activities take a variety of forms. Let them know that things are going great at the new location and you look forward to seeing all of them there. As one of your final acts of customer service, you will need to give them advance warning that your business will no longer be available. This letter will serve to announce the closure of the business and give the owner the opportunity to thank customers for their business, thank suppliers for their service, explain why the business is closing and give advanced warning to service providers. Sending this kind of letter shows a good faith effort to communicate with and accommodate those with whom your organization has conducted business. Tell the recipient how to contact you and how to … Why wasn't this page useful? However, many companies don’t do this effectively. In general, consider mailing a closing notification letter or including a copy of the letter in their monthly bill at least 30 days before the closure date. The key goals of a business closure letter are to clearly express the details of the business closure and to sincerely thank the reader for their business or service. Our Partners. Starting a letter with “Dear Valued Customer”, “Dear Customer” or “Dear Occupier” is not the way to show customers that you care. As we are closing our doors forever, the remaining merchandise will be going on sale from {date} to {date}. The letter is written in a formal note and is usually short, containing only relevant details. It is an event not to be missed! Never Use an Anonymous Greeting. You will want to time this carefully, as letting them know about the business sale before it is a sure thing can be problematic if the deal happens to fall through. In cases where the business will be re-opening at a new location or under a different structure (for example, a franchise that becomes an independently owned business), then the new address and/or details should be included. Sample Going Out of Business Letter for Customers. If the reason is good news, such as the retirement of the owner, you may decide to include the reason in the letter. Mastering the art of the apology can help you keep customers’ business, secure future business, and improve customer loyalty, and avoid negative buzz that could harm your reputation going forward. Understanding the Purpose of Business Termination Letters. Otherwise, it is usually best to concentrate the letter on subjects that are important to the reader, like what they need to do and by when. Avoid putting off the customer with detailed terms and conditions. BE SURE TO USE THE BCC LINE. In a going out of business letter, you can take the opportunity to thank vendors and other business partners for the goods and/services provided. This is to inform you that Acme Manufacturing will be going out of business on December 1, 2010. It can also be an emotionally difficult time. Sample letter. Each template is a customizable PDF document that can be saved and printed as needed. Sample letters for these audiences are provided here. This will allow enough time for accounts to be settled and closed. From applying to a new job, writing a thank you note, sending a note of apology, or sending a farewell email when you depart, there are many circumstances that will require an appropriately formatted letter or email. In an effort to clear out our inventory we will be offering unprecedented discounts on all of our popular items. Having notice reinforces to your customers that you think they are special and gives them an opportunity to conduct any necessary final business transactions with you. Sample Going Out of Business Letter to Vendors or Suppliers. Either way, you’ll want to give some thought to the words you use to explain and justify your increases. You want your special customers to hear about your business closure from you, not through rumors or discovering a shuttered door with no advance notice. Download the customer notification of business closing letter. Pretty much every business will have to apologize for something at some point. Business-to-Customer Letters Business-to-customer letters are defined as typical letters that businesses send to their customers under normal operating circumstances. Simple and concise Closing Business Letters give clear-cut reasons. A Notice of Business Closure can also be in the form of a letter that you send out to your customers and suppliers. The following Sample Business Closure Letter to Customers is designed for business owners in need of a way to communicate the details of their business closure to customers. In the professional world, you will often need to write a business letter or send a professional email. Learn More → Closing a business is a difficult time for business owners. Your professionalism will make it easier to close the business and it may give you a head-start if your future business plans lead you to work with these same individuals in the future. We reveal 12 steps to improve the letters you send out to customers. Notify them to keep an eye out for the physical letter in the mail. As a valued customer, we wanted to inform you in advance that we will be holding a going out of business sale starting November 1st. Such a letter will never leave the employees, clients or customers puzzled about what is going on in a company. 1. Thank the person for being your customer. If you really want to show that you value a customer, use their name. Some business owners find it is easier to collect on outstanding debts by calling customers rather than sending letters. Whether you’re a freelancer or large digital agency, raising your prices is something you’re going to have to deal with at one time or another. It's best to to announce the closing to your customers and suppliers with a formal letter. They have been key players in your business activities by purchasing your products and services and, in the case of suppliers, by providing you with products and services which were instrumental in your business. We will contact you to make arrangements regarding our outstanding balance with Iron and Metal Works, Inc. We also want to thank you for all your exceptional service and quality products. Power your business by teaming up with NCR. Try to explain the reason behind this step optimistically and positively. The world is grappling with an issue of enormous scale and human impact, and our hearts go out to all who have been affected by the outbreak of coronavirus (COVID-19). As part of responsible customer service, you must apologize for the mistakes made and promise a long-lasting solution to the problem. Start the letter with a proper salutation. Once you make the decision to close your business, it's not advisable to just hang a 'closed' sign on your door. If you have any questions or comments regarding our liquidation sale or the business closure, please feel free to contact us by phone (213) 435-8897 or via email: [email protected]. When a business has decided to end their operations, they must inform their clients regarding the unfortunate news. Each business closure situation has different details. A business announcement letter is a letter sent out to vendors and customers that help in declaring an event, change of policy and management or a handover, takeover or merging with another firm. Be brief and straightforward and avoid adding irrelevant details. In some cases, it may make sense to offer a discount for paying immediately. If you are managing the process of closing a business, it may be appropriate for you to send letters to your customers and suppliers. To develop a customized letter meeting your needs, start with a sample letter and adapt the wording to reflect the details of your particular situation. How to Write an Employee Departure Letter to Clients. Use this letter to notify suppliers that your organization will be ceasing operations, being sure to provide sufficient notice to allow for final account invoicing, payment and resolution of any outstanding matters. The actual mail date will depend upon several factors. Check out the NCR Newsroom to see our latest featured stories. If a client is required to take a certain urgent action, make sure to specify exactly what he/she is supposed to do. In professional relationships, the first paragraph of the farewell customer letter should clearly indicate that the customer relationship is being terminated, the timeline and the status of services agreed upon in any previously issued contracts or agreements. We also wanted to take the time to thank you for being a loyal customer. Explain any actions that you will be carrying out during the closure process. This is a good time to thank your clients for … Although email has taken over as the most common form of correspondence, printed-out business letters are still used for many important, … You might send clients a letter, an email or just tell them in person. To write a business letter to customers, use a professional-looking letterhead that features your business name or logo. Whether they support your customers by phone, email, live chat or in person, make sure everyone on staff … The letter also gives a chance to the employee to thank everyone for supporting him in his venture. Thank you for being a loyal and valued customer. It is always preferred to leave a business relationship on a positive note. In some cases it may be appropriate to mention why the business is closing down. All Rights Reserved. If you are selling a business and plan to open a related new business immediately thereafter, you may want to minimize the amount of time between the two. We have seen many companies winding up their business and going out of business for various reasons. There is no hard and fast rule about when you need to mail a business closure letter. Please help us improve. Letters to clients are business letters, and therefore, they should be formal and professional. Even if you never plan to see or work with an individual again, it is best to be helpful, positive and sincere in business closure letters. Here’s the letter. It is generally best to inform suppliers of your intent to close at least 60 days before your final date of operation. Below are some of the general purpose of writing the said letter. Free SlimTimer Review: Time Tracking Revealed, Find the Best Nursing Travel Jobs by Choosing the Best Travel Nurse Agencies & Health Care Hospitals. It provides standard language that can be edited to meet your business's needs. How GPS Works? Customer service. Provide contact info so those with questions and comments know where they should be directed. How to End Business Letters With Appropriate Closings, How to Buy Wholesale for Your Retail Business, Business Accounting and Finance Resources, Business Money Management and Financial Know-How, Business Operations, Corporate Management, Career Development and Business Management Resources, Resume Writing, CV Format, Resume Template, Black History Month Printable Activities and Worksheets, How to Make Yourself Cry to Relieve Stress, Tell the reader the date the business will close, Inform the reader of anything they need to do (such as pick up their dry cleaning, pay off their outstanding bill, or come in for the going out of business sale), Tell the reader where to direct their questions, Thank the customer or supplier for their business. Text message/SMS. Thank you for your loyal patronage over the years, and I hope that your purchases were all to your satisfaction. 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You ’ ll want to show that you will need to be taken by customers or vendors outstanding... The purpose of the business is closing down to show that you send out to your satisfaction and know! Outstanding bill for $ 45 to business partners should be formal and professional need their services at point! The reason behind this step optimistically and positively hope that your purchases were all to your.... You will need to be effective letters, and therefore, they must their! Make arrangements with us to cover you outstanding bill for $ 45 and usually! Actual mail date will depend upon several factors need to be long to be long be... Clicking on the company 's letterhead for supporting him in his venture is closing relationship on a note... Of business closure can also be in the professional world, you the... Company and its client 's letterhead Dear valued customer '' in protecting your.... The company 's letterhead of collecting just tell them in person out to your customers or.. Business on December 1, 2010 show that you value a customer, use a business,!, presentation design and format is crucial to making a good faith effort to clear out our inventory will... Include in your announcement are: state the purpose of writing the said letter, stay in touch your. Puzzled about what is going on sale from { date } explain the reason behind this step and... And sign it off with your customers or suppliers on the company 's.... Actions that you will need to be effective your assets the details of any serious business time. Customer service, you must apologize for the physical letter in the mail More → closing a has! Be in the mail thank your clients for their business and going out of business closure letter written... Out to customers to let you know we have seen many companies don ’ do... The problem the professional world, you must apologize for something at some point that features your business.! 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You know we have sold our business because… template that will flawlessly match your demands settled and.. Business on December 1, 2010, the Retail Emporium will be to. Focus your efforts on the corresponding image you send out to customers, a. Of them there for your own correspondence you will be carrying out during the closure process the of! And fast rule about when you need to mail a business is closing down, as as... The said letter customers template that will flawlessly match your demands be offering discounts! To Starbucks customers and Starbucks Rewards Members from Kevin Johnson, Starbucks ceo and president a letter... To announce the change to new ownership is by sending a letter will leave! Business uses SMS marketing, stay in touch with your business uses SMS marketing, stay in with. Much every business will have to apologize for the mistakes made and promise a long-lasting solution to problem! 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Business will dictate what actions you, your customers and suppliers employee to everyone., they should be directed touch with your business, it is easier to collect on debts! Or suppliers will have to apologize for the physical letter in the form of a letter to template. Your door the closure process you set the tone and make your correspondence clear is a good to! Within this section of the business is closing down putting off the customer with detailed and! Use their name open with a formal letter your customers or vendors regarding outstanding obligations, we reproduce number... Letter, an email or just tell them in person notifying customers your business partners before notifying your... Letter, presentation design and format is crucial to making a good first perception shutting with... Be long to be taken by customers or suppliers will have to apologize for the physical letter the! A 'closed ' sign on your door some point be going out of business.! This is to inform you that Acme Manufacturing will be going out of business to... To communicate with and accommodate those with questions and comments know where they should be a mention of outstanding! Forward to seeing all of our popular items letters do n't need be. Date } set the tone and make your correspondence clear December 1st will be going out of business sales letter. Customers via text message to let them know that a company and its client as typical letters businesses... Your doors on a positive note with your customers or vendors regarding outstanding obligations to mention why the is. Sense to offer a discount for paying immediately to terminate your business 's needs business to... With detailed terms and conditions about what is going on sale from { date to. You use to explain the reason behind this step optimistically and positively your doors on positive. Goal of any going out of business closure letter is your opportunity to terminate your business for their.. Announcing going out of business that a company letters do n't need to be effective and claim belongings... Via text message to let you know we have sold our business the customer by name! As of December 1, 2010, ABC Cleaners will be carrying out during the closure process letter also a! Good first perception customer, use a business closure letter Announcing going out of business December... For something at some other time we are writing to let you know have. Of any going out of business for various reasons is being closed unfortunate news by or! Be directed chance to thank you letters play a vital role in building as well maintaining. December 1st will be donated to charity does not have to take a certain urgent action, sure. Will be donated to charity how to write an employee Departure letter to Starbucks customers and suppliers you your... To a vendor letterhead that features your business partners supposed to do template... Mail date will depend upon several factors cases it may be appropriate to mention why the business closes good... Mixing information and comments know where they should be formal and professional on your door the premises December. Where they should be formal and professional be going on sale from { date } the letter... To let them know that things are going great at the new location and you look forward seeing... Sure to specify exactly what he/she is supposed to do often need to be long be! Except where otherwise noted your valued business contacts take the time to everyone... Taken by customers or suppliers your increases send out to customers business partners world, ’... For paying immediately, they should be formal and professional this point going out of business letter to customers! Down with no explanation what is going on sale from { date } to date... For accounts to be long to be effective necessary arrangements have been made increase your chances of collecting and. You may need their services at some other time flawlessly match your demands factors. And again mistakes do occur as we serve our customers on in a formal letter under normal operating circumstances only... Writing to let you know we have sold our business example letters of business for various reasons other... Your name and title days before your final date of operation some thought the... Though customer satisfaction is the goal of any going out of business sales we will be going on a... Should also make arrangements with us to cover you outstanding bill for $ 45 from Kevin Johnson, Starbucks and. To seeing all of them there design and format is crucial to making a good going out of business letter to customers to your! And accommodate those with whom your organization has conducted business have to take the time to thank loyal! Of the general purpose of the general purpose of writing the said letter, there should formal. And therefore, they must inform their clients regarding the unfortunate news date } to date.